The UK is probably the OECD country with the most far-reaching experience in terms of renewing the welfare system by welcoming private companies to take part in the innovation of welfare services. In the UK, the need for unique and individualised solutions in care, health, safety and education is growing. In the private sector, the interactive, two-way internet, known as web 2.0, is used to generate unique and individualized solutions.

The idea of Public Services 2.0 platform is originated in the tools of web 2.0, used in the private sector and originally developed by a government advisor on innovation.

The initiative should enhance both the collaboration and the sourcing of knowledge between the public sector and the private sector by drawing on each other’s experiences with innovative tools. The platform is a community-based public service aimed at meeting more unique and individualized demands for welfare services.

Public Services 2.0 should be a digital tool in the public sector, using web 2.0 and open-source software to make citizens and residents more participative in public services. It should create an interactive community, where citizens can interact with the public sector on public services solutions. Thus, it should make public services more participative, communal and collective as the best of what is emerging from the new digital and collaborative culture.

Public Services 2.0 has not yet been implemented by the government.

Source: www.charlesleadbeater.net/archieve/public-services-20